This policy is designed in accordance with Maltese and EU consumer protection regulations.3.1. Order CancellationYou may request to cancel your order as long as it has not yet been dispatched by the vendor.Please contact the vendor immediately through your order history to request a cancellation.If the order has already been dispatched, it cannot be cancelled but can be returned following the policy below.3.2. The 14-Day Cooling-Off Period (Right of Withdrawal)Under EU law, you have the right to return your order for any reason within 14 days from the day you receive the goods.To exercise this right, you must inform the vendor of your decision to return the item within this 14-day period. The easiest way to do this is through the "Contact Vendor" feature in your order history.3.3. Conditions for a Return To be eligible for a return, the item must be:Unused, unworn, and in the same condition that you received it.In its original packaging with all original tags attached.3.4. Non-Returnable Items The right of withdrawal does not apply to the following:Custom-made or personalized items.Perishable goods (e.g., food items).Items sealed for health protection or hygiene reasons that have been unsealed after delivery (e.g., cosmetics, earrings).Sealed audio, video, or software recordings that have been unsealed after delivery.3.5. How to Initiate a ReturnContact the Vendor: Go to your account's order history and use the contact form to message the vendor directly within 14 days of receiving your item. Please state your order number and that you wish to return the product.Await Instructions: The vendor will reply with instructions and the correct return shipping address.Ship the Item: You must send the item back to the vendor without undue delay, and in any event no later than 14 days from the day on which you communicate your wish to return.3.6. Return Shipping CostsFor "change-of-mind" returns under the 14-day cooling-off period, the buyer is responsible for paying the return shipping costs.We strongly recommend using a trackable shipping service, as the vendor cannot issue a refund for items that are lost in transit and never received.3.7. ExchangesDue to the nature of a multi-vendor marketplace with unique items, our vendors generally do not offer direct exchanges.The recommended process is to return the original item for a refund following the procedure above, and then place a new order for the desired item.