Privacy Policy for The Artisan Market Store

Last Updated: September 3, 2025

1. Introduction

Welcome to The Artisan Market Store. We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how we collect, use, process, and safeguard your information when you visit our website, https://theartisanmarket.store, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”).

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

The data controller responsible for your personal data is:

The Artisan Market Store
Triq Paderborn, Josman Court, Flat 9
San Pawl il-Bahar, Malta
Website: https://theartisanmarket.store
Email: info@theartisanmarket.store
Phone number: +35699350405

2. What Personal Data We Collect and Why

We collect personal information that you voluntarily provide to us when you register on the Site, express an interest in obtaining information about us or our products and services, when you participate in activities on the Site, or otherwise when you contact us.

The personal data we collect may include the following:

  • Identity Data: Includes first name, last name, username, or similar identifier.

  • Contact Data: Includes billing address, delivery address, email address, and telephone numbers.

  • Financial Data: Includes payment card details. We use third-party payment processors (e.g., Stripe, PayPal) to handle this data securely. We do not store your full payment card details on our servers.

  • Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us or our vendors.

  • Technical and Usage Data: As detailed in our Cookie Policy, we automatically collect certain information when you visit, use, or navigate the Site. This information is primarily needed to maintain the security and operation of our Site, and for our internal analytics and reporting purposes. This includes data collected via cookies, scripts, and web beacons about your device and browsing actions.

  • Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

3. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds under the GDPR:

  • Consent: We will process your data where you have given us specific consent to use your personal information for a specific purpose (e.g., subscribing to our newsletter).

  • Contract: We will process your data where it is necessary for the performance of a contract to which you are a party, such as to process your orders and payments.

  • Legal Obligation: We may process your data where it is necessary for compliance with a legal obligation to which we are subject (e.g., for tax and accounting purposes).

  • Legitimate Interests: We may process your data where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., for fraud prevention, to improve our website).

4. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we use information collected about you via the Site to:

  • Create and manage your account.

  • Fulfill and manage orders, payments, refunds, and other transactions related to the Site.

  • Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you.

  • Monitor and analyze usage and trends to improve your experience with the Site.

  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

5. Sharing Your Personal Data

We only share your personal information with third parties in the following situations:

  • Vendors: When you place an order, we share necessary information (such as your name and shipping address) with the vendor who is fulfilling your order.

  • Service Providers: We share data with third-party service providers who perform services for us or on our behalf, including payment processing (Stripe, PayPal), data analysis, email delivery (Brevo), marketing automation (HubSpot), hosting services (Cloudflare), and customer service (LiveChat).

  • Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, or legal process.

  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

6. Use of Cookies and Other Tracking Technologies

Our website uses cookies and related technologies to ensure functionality, analyze performance, and for marketing purposes. For a detailed list of the cookies we use, the data they collect, and their purpose, please refer to our comprehensive Cookie Policy, which is an integral part of this Privacy Policy.

Our Cookie Policy provides information on how you can manage your cookie preferences and consent settings.

7. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

For example, service providers like Google, HubSpot, and Facebook are located in the United States. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. We rely on mechanisms such as Standard Contractual Clauses approved by the European Commission to ensure adequate protection for your data when transferred outside the EEA.

8. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

9. Data Retention

We will only retain your personal data for as long as is necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

10. Your Rights Under GDPR

You have the following rights with respect to your personal data:

  • The right to be informed: You have the right to be informed about the collection and use of your personal data.

  • The right of access: You have the right to access your personal data that is known to us.

  • The right to rectification: You have the right to have inaccurate personal data rectified, or completed if it is incomplete.

  • The right to erasure: You have the right to have your personal data erased (also known as the ‘right to be forgotten’).

  • The right to restrict processing: You have the right to request the restriction or suppression of your personal data.

  • The right to data portability: You have the right to obtain and reuse your personal data for your own purposes across different services.

  • The right to object: You have the right to object to the processing of your personal data in certain circumstances.

  • Rights in relation to automated decision making and profiling.

To exercise these rights, please contact us using the contact details provided in Section 1. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Data Protection Authority).

11. Policy for Children

We do not knowingly solicit information from or market to children under the age of 16. If you become aware of any data we have collected from children under age 16, please contact us using the contact information provided below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a “Last Updated” date and the updated version will be effective as soon as it is