Terms and Conditions for Buyers

Last Updated: September 3, 2025

1. Introduction

Welcome to The Artisan Market Store (the “Site”), an online marketplace connecting talented artisans (our “Vendors”) with buyers like you. These Terms and Conditions (“Terms”) govern your use of the Site and your purchase of products from Vendors.

By accessing the Site, creating an account, or making a purchase, you agree to be bound by these Terms and our Privacy Policy. Please read them carefully.

The Site is operated by IThub4u (“we”, “us”, or “our”), but you are purchasing products directly from our independent Vendors.

2. User Accounts

To access certain features of the Site, such as making a purchase, you may be required to create an account. You agree to:

  • Provide accurate, current, and complete information during the registration process.
  • Maintain the security of your password and accept all risks of unauthorized access to your account.
  • Promptly notify us if you discover or otherwise suspect any security breaches related to the Site or your account.

You are responsible for all activities that occur under your account.

3. The Role of The Artisan Market Store

The Artisan Market Store is a marketplace platform. We provide the venue for Vendors and Buyers to connect and complete transactions. As a result:

  • When you purchase a product, you are entering into a contract directly with the Vendor.
  • We are not a party to the transaction between you and the Vendor.
  • Vendors are responsible for their own store policies, fulfilling orders, and the quality and safety of their products.
  • We facilitate the transaction by providing the platform and processing payments on behalf of our Vendors.

4. Purchases and Payments

  • Pricing: All prices are listed in the currency displayed on the product page and are set by the individual Vendor.
  • Payment: You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. We use secure third-party payment processors (e.g., Stripe, PayPal) to handle all transactions.
  • Order Confirmation: After you place an order, you will receive an email confirmation from us acknowledging the details of your order. This email does not constitute an acceptance of your order, but only a confirmation that we have received it. A contract between you and the Vendor is formed once the Vendor has accepted your order and dispatched the product.

5. Shipping, Returns, and Refunds

All purchases are subject to our Global Shop Policies, which are incorporated by reference into these Terms. By agreeing to these Terms, you also agree to the policies governing Shipping, Cancellations, Returns, and Refunds. Please review our Global Shop Policies page for detailed information on these procedures.

6. User Conduct and Responsibilities

You agree not to use the Site to:

  • Violate any national or international law.
  • Harass, abuse, or harm another person, including Vendors and other users.
  • Post false, inaccurate, misleading, defamatory, or libelous content.
  • Use any robot, spider, scraper, or other automated means to access our Site for any purpose without our express written permission.
  • Infringe upon the intellectual property rights of others.

7. Reviews, Comments, and User-Generated Content

We encourage you to leave reviews for products you have purchased. When posting a review, you agree to:

  • Base your review on your own first-hand experience.
  • Be truthful, polite, and constructive.
  • Refrain from posting spam, promotional content, or profanity.

By posting content on the Site, you grant us a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, and display such content in connection with the Site.

8. Dispute Resolution

If you have an issue with an order, your first step should always be to contact the Vendor directly through the messaging system in your account dashboard. Our Vendors are committed to providing excellent service and will typically work with you to resolve the issue.

If you are unable to reach a resolution with the Vendor after a reasonable period, you may contact The Artisan Market Store customer support at [Your Support Email Address] for mediation. While we will do our best to help resolve disputes, we are not obligated to provide refunds or accept returns on behalf of our Vendors.

9. Intellectual Property

All content on the Site, including text, graphics, logos, and software, is the property of The Artisan Market Store or its content suppliers and is protected by international copyright laws. All product images, descriptions, and trademarks uploaded by Vendors are the intellectual property of the respective Vendor. You may not use any of this content without prior written permission.

10. Disclaimer of Warranties and Limitation of Liability

The Site is provided on an “as is” and “as available” basis. We make no warranties, expressed or implied, regarding the operation of the Site or the information, content, or products included on the Site.

To the fullest extent permissible by law, The Artisan Market Store and IThub4u disclaim all warranties. We will not be liable for any damages of any kind arising from the use of this site or from any products purchased from vendors on this site.

11. Governing Law

These Terms and any dispute or claim arising out of or in connection with them will be governed by and construed in accordance with the laws of Malta, without regard to its conflict of law provisions.

12. Changes to These Terms

We reserve the right to make changes to these Terms at any time. We will notify you of any changes by updating the “Last Updated” date of these Terms. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms.

13. Contact Us

If you have any questions about these Terms, please contact us at: info@theartisanmarket.store